FAQs

Awaiting Order Arrival

How can I track my order?

Once your order is shipped, you’ll receive a tracking number and courier link by email. You can also check your order status under “My Orders” on your Globogadgets account.

How long will delivery take?

Delivery times vary depending on your location:

  • UK & EU warehouses: 5–10 business days

  • China warehouse: 10–20 business days (customs clearance may affect timing)
    You’ll receive updates at every stage of shipping.

My order status says “Awaiting Shipment.” What does that mean?

This means your order has been received and is being processed or packaged. Once dispatched, you’ll get a shipping confirmation email with tracking details.

My tracking hasn’t updated — should I be worried?

Not at all. Tracking updates may take 2–5 days to appear, depending on the courier. If it remains unchanged after 7 days, please get in touch with support@globogadgets.com for assistance.

What if my order is delayed or missing?

If your package has exceeded the expected delivery timeframe, contact our support team with your order number and tracking ID. We’ll investigate immediately and liaise with the courier to locate or replace your item.

Ordering & Payment

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment options. All transactions are processed through encrypted payment gateways for your protection.

Will I receive a confirmation after payment?

Yes. Once your payment is completed, you’ll receive an order confirmation email containing your order number, payment details, and estimated delivery time.

Can I modify or cancel my order after payment?

Orders can only be changed or cancelled before they are shipped. Contact our support team immediately at support@globogadgets.com with your order number for assistance.

Is my payment information secure?

Absolutely. Globogadgets.com uses SSL encryption and verified payment processors to ensure your information is fully protected. We do not store or share your card details.

After Sales

What does the after-sales service include?

Our after-sales service covers technical support, warranty assistance, replacement of defective products, and guidance on setup or usage. We’re here to help ensure your device performs at its best after purchase.

How do I request after-sales support?

You can contact our customer service team by email at support@globogadgets.com or through the Contact Us page on our website. Provide your order number, product name, and a detailed description of the issue, and our team will respond within 24–48 hours.

What should I do if my product is faulty or damaged on arrival?

If your item arrives defective or damaged, please notify us within 7 days of delivery. Include photos or videos showing the issue, along with your order details. We will arrange for replacement, repair, or refund, depending on the situation.

How long is the warranty period?

Most products sold by Globogadgets come with a 12-month limited warranty, unless otherwise specified. The warranty covers manufacturing defects but does not include damage caused by misuse, accidents, or unauthorised repairs.

Who pays for the shipping when returning an item for repair or replacement?

If the return is due to a manufacturing fault confirmed by our support team, Globogadgets will cover the return shipping costs. However, if the return is due to personal reasons (e.g., change of mind), the customer is responsible for the return postage.

Refund

What is your refund policy?

We offer refunds for eligible items returned within 14 days of delivery, provided the products are unused, undamaged, and in their original packaging with all accessories and proof of purchase.

How do I request a refund?

To request a refund, please get in touch with our support team at support@globogadgets.com with your order number and a brief explanation of the return. Our team will guide you through the return and inspection process.

How long does it take to process a refund?

Once the returned product is received and inspected, refunds are typically processed within 5–10 business days to your original payment method.

What if I received the wrong or defective item?

If your order arrived incorrectly or is damaged, please get in touch with us immediately and include photos or videos of the product. You may be offered a replacement, exchange, or full refund at no extra cost.

Are shipping fees refundable?

Shipping fees are generally non-refundable, except in cases where the return is due to our error (e.g., sending the wrong or faulty item).