Refunds & Returns Policy for GloboGadgets.com

Last Updated: November 6, 2025

This Refunds & Returns Policy explains how returns, exchanges, and refunds are handled for purchases made on GloboGadgets.com. Your statutory rights are not affected.

1) Overview

  • Standard return window: 30 days from delivery for eligible items.
  • Condition: Unused, in original packaging with all accessories, manuals, and serial numbers intact.
  • Proof of purchase required: Order number or receipt.
  • Refund method: Original payment method.
  • Processing time: 3–5 business days after we receive and inspect your return; banks may take an additional 3–5 business days to post.

For assistance, visit Contact or our Shipping & Returns page.

2) Return Eligibility

Eligible for return within 30 days if:

  • Item is new, unused, and in resalable condition.
  • Includes all original packaging, accessories, and documentation.
  • Shows no signs of activation, registration, or user damage.

Ineligible or conditionally eligible:

  • Opened software, digital downloads, subscription codes (non-returnable).
  • Consumables (e.g., screen protectors once applied).
  • Earbuds/headphones, personal care/hygiene items once unsealed (for health reasons).
  • Items with removed/altered serial numbers or security labels.
  • Clearance/Final Sale marked items (non-returnable unless defective/DOA).
  • Customised or special-order items (case-by-case).

Note: If returned in non-resalable condition, a partial refund or rejection may apply.

3) Defective, DOA, or Damaged on Arrival

  • DOA window: Report within 7 days of delivery for an advance replacement or full refund.
  • Visible damage: Document with photos of packaging and product; report within 7 days.
  • Faults within 30 days: We’ll offer repair, replacement, or refund after evaluation.
  • After 30 days: Manufacturer warranty may apply. We’ll assist with warranty claims where possible.

Start a claim via Contact. Keep packaging until your claim is resolved.

4) Exchanges

  • Like-for-like exchanges allowed when stock is available.
  • If unavailable, we can process a refund or suggest alternatives.
  • Price differences for upgrades/downgrades will be adjusted accordingly.

5) Return Process (Step-by-Step)

  1. Submit a return request: Include order number, item(s), reason, and photos if defective/damaged.
  2. Receive RMA and instructions: We’ll issue a Return Merchandise Authorisation (RMA) and label/instructions where applicable.
  3. Pack securely: Use original packaging if possible; include all accessories and the RMA slip.
  4. Ship the item: Use the provided label or a trackable service; keep your receipt and tracking number.
  5. Inspection & refund: We’ll inspect within 2–3 business days of receipt and process your exchange/refund.

Returns without an RMA may be delayed.

6) Return Shipping Costs

  • Change of mind/Non-defective: Customer pays return shipping.
  • Defective/DOA/Wrong item sent: We cover return shipping or provide a prepaid label.
  • Refused delivery: Shipping fees may be deducted from your refund.

International returns: Duties/taxes paid to customs are non-refundable. You may seek recovery from your local authority where applicable.

7) Restocking Fees

  • Standard returns: No restocking fee if unopened and in new condition.
  • Opened or missing items: Up to 15% restocking fee may apply, assessed case-by-case.

8) Refund Timing & Method

  • Approval and processing: 3–5 business days after inspection.
  • Posting to account: Additional 3–5 business days, depending on your bank or card issuer.
  • Gift cards/store credit: Non-refundable; returns paid with gift cards are credited back to the gift card/store credit.

Partial refunds may apply for:

  • Missing accessories/manuals
  • Non-original or damaged packaging
  • Signs of use that reduce resale value

9) Bundles, Kits, and Free Gifts

  • Bundles/kits: Return the entire bundle for a full refund. If part of a bundle is missing, we may deduct the full retail price of the missing item(s).
  • gifts/promos: Include promotional items, or their value may be deducted from the refund.

10) Price Adjustments

  • If an item goes on sale within 7 days of your purchase, contact us for a one-time price adjustment (excludes limited-time flash sales, clearance, and coupon-based discounts).

11) Wrong Item Received

If you received the wrong item, contact us within 7 days. We’ll provide a prepaid label and ship the correct item promptly.

12) Warranty Support

Many products include a manufacturer’s warranty (terms vary by brand). After the 30‑day return window, warranty claims may be the most efficient route. We’ll help facilitate where possible.

13) Gift Returns

  • Gifts with a gift receipt are eligible for exchange or store credit.
  • Refunds for gifts without the original payment method will be issued as store credit to the recipient, where we can verify the purchase.

14) Non-Delivery and Lost Parcels

  • Marked delivered but not received: Check with neighbours/building staff and contact the carrier. Please notify us within 7 days of the delivery scan; we’ll assist with a carrier investigation.
  • Lost in transit: We’ll reship or refund once the carrier confirms loss or after a standard investigation period.

15) Region-Specific Notes

  • USA: This policy complies with standard US eCommerce practices; additional state-specific rights may apply.
  • EEA/UK: Your statutory rights under consumer protection laws (e.g., 14-day right of withdrawal for certain distance sales) may provide additional return rights. Where these rights apply and differ, we will honour the greater protection.

16) How to Contact Us

  • Start a return or ask a question: Contact

Tip: Include your order number, photos (if damaged/defective), and preferred resolution (refund/exchange) for faster service.